Frequently Asked Questions
Natorp’s Nursery FAQ: Online Shopping, Plant Shipping, Delivery & Installation
Welcome to Natorp’s Nursery FAQ, your resource for answers to common questions about plant shopping, curbside pickup, shipping, delivery, installation, and plant care. 
With more than 100 years of growing experience and 333 acres of plants, Natorp’s helps gardeners create beautiful outdoor spaces. Although Natorp’s Outlet is closed for the season, you can shop Natorp’s Online Plant Store year-round, with convenient curbside pickup, shipping on eligible plants, and local delivery and installation services.
Shopping at Natorp’s Nursery
Is Natorp’s Nursery Outlet open?
Natorp’s Nursery Outlet is open to the public in the spring and fall during select dates. Current Hours: Click Here.
You can shop Natorp’s Online Plant Store 365 days a year, with options for curbside pickup, shipping on eligible plants, and local delivery and installation.
Visit our Hours & Directions page for seasonal updates, or shop plants online anytime.
Can I buy plants from Natorp’s when the Outlet is closed?
Yes! Natorp’s Online Plant Store is open year-round. Browse our selection of trees, shrubs, perennials, annuals, vegetables, and more from home.
Shop Natorp’s Online Plant Store.
What types of plants can I buy online from Natorp’s?
Natorp’s Online Plant Store features a wide selection of trees, shrubs, perennials, annuals, ornamental grasses, vegetables, herbs, fruit plants, and more. Availability changes throughout the year, and some plants are seasonal or available later.
Where is Natorp’s Nursery located?
Natorp’s Nursery is located at 8601 Snider Road, Mason, Ohio 45040, serving gardeners throughout Greater Cincinnati.
Visit our Hours & Directions page for directions and seasonal updates.
Curbside Nursery Pickup
Does Natorp’s offer curbside pickup for online plant orders?
Yes! Order plants through Natorp’s Online Plant Store and pick them up at the Mason, Ohio nursery. Our team will bring your order directly to your vehicle.
How long does it take for my online plant order to be ready?
Your order may take up to two business days to be prepared. You will receive an email when your order is ready, with instructions for your specific pickup time. Please wait for this notification before arriving.
What if I cannot pick up my order at the scheduled time?
Contact Natorp’s at (513) 398-4769 to arrange a more convenient pickup time. To help maintain plant health, customers must collect orders within five days of the scheduled pickup time.
For more information, visit the Online Plant Store FAQs.
Plant Shipping & Delivery
Does Natorp’s ship plants?
Yes! Natorp’s ships eligible 1- to 3-gallon perennials and shrubs purchased through our Online Plant Store. Shipping eligibility depends on the plant, so check individual product listings when placing your order.
Shop Natorp’s Online Plant Store.
Does Natorp’s offer local plant delivery?
Yes! Local delivery is available for qualifying orders over $300, subject to service availability and applicable fees. Delivery charges vary by ZIP code and the number of trucks required.
Learn more about Plant Delivery and Installation Services.
How much does plant delivery cost?
The minimum delivery charge is $50. Delivery rates vary by ZIP code and the number of trucks required. Contact Natorp’s to confirm service availability and pricing for your order.
Call (513) 398-4769 or visit our Delivery and Installation page.
How soon can I receive my plant delivery?
We usually schedule delivery within two weeks of purchase. Actual timing depends on scheduling and other service requirements. Contact Natorp’s for current availability.
Where will my plants be placed when delivered?
We generally deliver plants and smaller trees to your driveway. If access is restricted, our drivers will choose a nearby safe location.
We deliver large trees to the designated planting area. Delivery alone does not include placing large trees into pre-dug planting holes. If you need help planting your trees, ask about our installation services.
Plant & Tree Installation
Does Natorp’s offer tree and shrub planting services?
Yes! Natorp’s offers professional plant and tree installation in its service area. Our team can help you take the next step, from purchasing plants to planting them in your landscape.
We offer delivery and installation services Monday through Friday, subject to scheduling and service availability.
Explore our Plant Delivery and Installation Services.
What is included with Natorp’s plant installation service?
Natorp’s installation service includes plant delivery, soil amendments, starter fertilizer, mulch application, and tree staking when necessary. The specific requirements may vary by project.
Contact Natorp’s to discuss your project and confirm the service details.
How much does tree and plant installation cost?
Installation fees start at $130 and vary by plant or tree size. Discounts are available when you install multiple trees in the same area. Delivery charges may also apply.
Contact Natorp’s at 513-398-4769 for pricing based on your project.
When will my plants or trees be installed?
Installation is scheduled about one week after purchase and typically takes about a month to complete. Weather, seasonal conditions, and scheduling may affect the timeline. Large tree installations often take place in November or December, depending on conditions.
Contact Natorp’s for an estimate of your project’s schedule.
Do I need to call 811 before installation?
No. Natorp’s contacts 811 to arrange utility marking as part of the installation process. Discuss your project and site conditions with our team before installation.
Does Natorp’s deliver and install plants throughout Cincinnati?
Natorp’s delivers and installs plants throughout its service area, including parts of Greater Cincinnati. Availability depends on your location and project requirements.
Call (513) 398-4769 or visit our Delivery and Installation Services page to confirm service availability.
Plant Guarantee, Replacements & Returns
Does Natorp’s offer a plant guarantee?
Yes. Natorp’s offers a one-year plant guarantee. If an eligible plant dies within one year of the original purchase date despite proper planting and care, Natorp’s will replace it or issue a replacement credit.
The guarantee excludes certain circumstances, including improper planting, overwatering or underwatering, plants kept in containers, damage caused by pests or diseases, extreme weather, and non-hardy plants such as annuals and tropical plants.
Review the complete Natorp’s Plant Guarantee for details and exclusions.
How do I request a replacement for a dead plant?
Contact Natorp’s for assistance with a replacement. You may be asked to bring the dead plant, with the soil removed from its roots, along with your receipt. If the plant is too large to transport, bring your receipt and a photo.
Call (513) 398-4769 or email questions@natorp.com for guidance.
Can I request a plant replacement when Natorp’s Outlet is closed?
Yes. Contact Natorp’s at (513) 398-4769 or email questions@natorp.com to discuss a replacement covered by the plant guarantee.
Replacements cannot be processed directly through the Online Plant Store.
What if I have a problem with a plant I purchased online?
Contact Natorp’s with your order information and a description or photo of the issue. Our team can help explain the applicable plant guarantee and next steps.
For online order assistance, call (513) 398-4769 or email onlineorders@natorp.com.
Natorp’s Club & Discounts
Does Natorp’s offer discounts on quantity purchases?
Natorp’s Club members receive applicable member pricing. Additional quantity discounts are not generally available on top of member pricing. Discounts may be available for qualifying multiple-tree installation projects.
How do I access my Natorp’s Club pricing online?
Sign in to your account on Natorp’s Online Plant Store to access applicable member pricing. If you need assistance, email questions@natorp.com.
Visiting Natorp’s Nursery Outlet
Are dogs allowed at Natorp’s Nursery Outlet?
Yes. Leashed, well-behaved dogs are welcome at Natorp’s Nursery Outlet when it is open to the public.
When will Natorp’s Nursery Outlet reopen?
Check our Hours & Directions page for seasonal updates.
You can continue shopping online year-round, with options for curbside pickup, shipping on eligible plants, and local delivery and installation.
Still Have Questions? Contact Natorp’s Plant Experts
Need help choosing plants, checking an online order, arranging delivery, or planning a planting project? Our team is here to help.
Natorp’s Nursery
8601 Snider Road
Mason, OH 45040
Phone: (513) 398-4769
Email: questions@natorp.com
Shop Natorp’s Online Plant Store | Contact Natorp’s | Plant Delivery and Installation